Is PetalDew Skincare 100% natural?
Our products are 100% natural without any synthetically derived ingredient. Our ingredients are natural, plant-derived except Beeswax. If at all, our product requires preservative, we use natural preservatives. We do not add anything that doesn’t benefit your skin.
- No dyes
- No artificial fragrances or perfumes
- No starches, emulsifiers or fillers
- No alcohols or solvents
- No surfactants
- No synthetic preservatives
- No parabens
- No sulphates
Are your ingredients certified Organic?
We as a company are not certified organic but 99% of the ingredients we use are certified organic and we source it from the suppliers who are certified organic. We are a small company and obtaining organic certification is very expensive and not feasible for us at this stage.
Are your products tested on Animals?
We have a strict policy on animal testing and we do not test our products on Animals. But we do test our products on friends and family.
How can your products be suitable for 'All Skin types'?
We use only gentle, safe proven active and functional botanical ingredients that offer the most benefits to all skin types. We design our products using high performance ingredients which will benefit pretty much all skin types. Example: We only use skin safe essential oils with low percentage dilution of not more than 1% that is safe for people with sensitive skin also.
How can your products be Multi- tasking?
We formulate our products keeping in mind that we all lead a active and busy lifestyle. We think that to have a healthy skincare routine you don’t need 20 products. We have designed all our products choosing only the active ingredients that are beneficial to all skin types and that have multi-use. Example: Our skin treat oil can be used as massage oil, Body oil, Bath Oil, Hair oil and also as shaving oil. We have carefully identified and incorporated the ingredients in our formulation that offers multiple-benefit.
I have an oily skin, will using oil based products aggravates breakouts?
The right oils can be beneficial to oily skin. Good quality, plant-derived oils will not clog pores, and in fact will help signal your skin to stop over-producing oil and lets your skin breathe better than commercial moisturizers which has got 70% water and other synthetic ingredients. If you are totally new to using natural skincare, your skin may experience a brief reaction when actually your body is trying to expel the toxins out though the skin. The reaction should last only few days. But for no reason, if you are having any sensitivity, you may have allergic reaction to some ingredient. Cease use immediately. To prevent Oily skin - Drink lots of water, avoid eating processed and refined food, have sensible sun exposure and exercise a lot to expel toxins out of your body and keep blood flowing. We always recommend you to patch-test our products before use.
Is your Blissful Balm suitable for all Ages?
We have designed our Blissful balm using gentle ingredients that are safe to be used on the skin of infants, young children and old people. We use only 1% dilution of Essential oils (using only the Essential Oils that are recommended to be used on infants, young children and old people). If you are in doubt, please do a patch testing before use.
How to do Patch test on your skin?
Our product labeling recommends you to do patch testing if you are using our products for the first time. While we create our gentle yet effective skincare products without synthetic chemicals and irritants, we still always recommend you to do Patch Test products before you introduce them into your daily skincare regime. Patch Testing ensures your new product suits your skin, and means that were you to develop a reaction you would be able to pinpoint it to one product in particular. To patch test a product, apply a small amount to the inner arm and leave for 24hrs, observing for any reactions. If none occur, repeat this process on the neck, applying a small amount and leaving for 24hrs, again observing for any reactions. If the area of skin looks healthy and feels great then you’re good to go!
How to store your products?
Keep the products away from direct sunlight and humidity. Store below 30 degree Celsius/ 76 degree Fahrenheit. Do not introduce water into the containers. Always use clean fingers. Keep the Jars and Bottles closed firmly when not in use.
Do you make products for men?
We do not formulate a specific line for men, but lots of men love our products. Our Skin Treat Oil with refreshing citrusy woodsy happy fragrance can be used as a light moisturizer after shave and as a Beard oil. Our Exfoliating cleanser is a good option for Men too.
What is the shelf-life of your products?
Our products do not contain any water except the Facial Tonic Mist which has 100% pure Rose Hydrosol. We do not use any preservatives except in our Facial Tonic mist which contains a natural preservative. We make our products only upon receiving your order. We recommend you to use our products within 6 to 7 months of your purchase.
How are Orders shipped?
We use Australia Post Regular parcel post to ship Domestic orders. All items are generally shipped within 2-3 days of placing your order. Australia Post regular parcel post service takes 3-6 working days to deliver your parcel depending upon your location.
Do you offer International shipping?
At this stage we only ship our products to New Zealand, USA, Canada and Germany, India. But we are planning to include more countries in future. We use Australia Post International Air Mail to ship our orders. Shipping time for International delivery takes 3 to 10 working days (approx).
Do you offer refunds?
Do you have any more questions?
Just send as an email using our contact form. We will endeavor to answer your questions within 48 hours.